Delivery in the UK

Orders under £45 – For UK orders under £45 we charge a flat delivery charge of £3.00. We aim to post orders placed before 1pm the same day. We generally use Royal Mail first class post and delivery is within 1-2 working days. However, bulkier items such as large parcels of batting may be shipped by courier and can take 3-5 working days.

Orders over £45 – For UK orders over £45 delivery is free. We generally use Royal Mail second class post and delivery is within 2-3 working days. Please note we may send bulkier orders by second class post or courier so it can take 3 – 5 days for delivery. You have the option at checkout to upgrade to Royal Mail First Class delivery for a £3.00 charge.

Next day delivery – We offer next day shipping for a flat rate of £9.00. Our cutoff for these orders is 1pm, although we will make every effort to send orders placed after this time on the same day. If you would like to confirm that your order will be able to ship on the day of your order please ring us to confirm on 0330 111 3690. Orders placed by 1pm will be dispatched to arrive the next working day.  Next day delivery is not available on Bank Holidays or to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland. Orders placed after 1pm on a Friday will be sent out on Monday.

PLEASE NOTE: Royal Mail delivery times are an estimate and are not guaranteed. Royal Mail does not consider a parcel lost until 10 working days (2 weeks) after the expected date of delivery. If your parcel gets lost in the post we will work with you to resolve the situation but we will ask you to wait until the parcel is considered lost before reshipping except in exceptional circumstances. If your parcel has not arrived please look around in the bins, sheds, and wherever your parcels are normally left and contact your local sorting office to see if they have any parcels waiting for you as they do not always leave a notification. 

International Delivery

We do offer shipping to many international locations.

All international orders are NOT charged VAT at checkout and therefore will be stopped at customs and the correct VAT will be charged for your country at that point. We legally have to declare all items in the parcel and the correct invoice total for the parcel.

Please note that this will mean a delay in receiving your parcel as customs can take 1-2 weeks to process a parcel, though it is sometimes faster.

Our international delivery rates are as follows:

Delivery to Europe & the Rest of the World

We charge a flat fee for European and Rest of the World delivery of £10.00. We ship via Royal Mail International Tracked and Signed or courier depending on the size of the parcel.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR PARCELS RETURNED TO US DUE TO NON DELIVERY AND RESERVE THE RIGHT TO CHARGE REPEAT POSTAGE TO RESEND THESE PARCELS. WE DO OUR BEST TO TRACK THE PARCELS FROM OUR END AND NOTIFY THE CUSTOMER IF A DELIVERY ATTEMPT HAS BEEN MADE, BUT THIS CANNOT BE GUARANTEED. PLEASE CONTACT US TO ASK FOR THE TRACKING NUMBER IF YOU HAVE NOT RECEIVED YOUR PARCEL WITHIN ONE WEEK FROM POSTING. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PARCELS.

General Information

PLEASE ENSURE YOU HAVE ENTERED THE CORRECT ADDRESS. Unfortunately we cannot be held responsible for parcels with an incorrect address and we reserve the right to charge repeat postage if parcels are returned to us due to incorrect addresses and you would like it reshipping. Please contact us immediately if you notice an error in your address and we will update this if your parcel has not already been shipped.

We do not deliver to PO Boxes due to sending via the Tracked and Signed service. Please contact us if you require delivery to a PO Box.

We post out orders Monday to Friday, orders placed after 12pm on Friday will be shipped the following working day. Please note in times of high demand, such as during a sale, shipping may take a little longer.

Unfortunately we cannot ship to the following countries: Aland Islands, American Samoa, Burma, Bonaire, Saint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Central African Republic, Cook Islands, Comoros, Côte D’Ivoire, Curaçao, Equatorial Guinea, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Johnston Island, Kiribati, Myanmar, Mayotte, Nauru, Niue, North Korea, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, St. Helena, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Wake Islands, and Western Sahara.

PREORDERS

Please note that preorders will be shipped as soon as the items arrive in to us. If you place an order that contains preorders and in stock items we will contact you to see if you would like your in stock items shipping immediately (with an added postage charge if needed) or if you would like the entire order shipping together. PREORDERS CANNOT BE CANCELLED SO PLEASE ORDER CAREFULLY.